Customer Service Management Academic Program
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
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Cape Cod Community College www.capecod.mass.edu/ Details
College of Southern Nevada www.csn.edu/ Details
Delaware Technical and Community College - Stanton - Wilmington www.dtcc.edu/ Details
Glen Oaks Community College www.glenoaks.edu/ Details
Henry Ford Community College www.hfcc.edu/ Details
Northern Arizona University www.nau.edu/text/ Details
Rio Salado College www.rio.maricopa.edu/ Details
Rochester Community and Technical College www.rctc.edu/ Details
Saint Louis Community College - Forest Park www.stlcc.edu/ Details
Saint Louis Community College - Meramec www.stlcc.edu/ Details
Saint Xavier University www.sxu.edu/ Details
Spanish Coalition for Jobs Inc www.scj-usa.org/ Details
Trocaire College www.trocaire.edu/ Details
University of Dallas www.udallas.edu/ Details
University of Maryland - University College www.umuc.edu/ Details
University of Wisconsin - Stout www.uwstout.edu/ Details
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Please Note - Not all schools that offer a program in Customer Service Management will be listed in the results above. Please search for this program in the Google Custom Box at the very top of this page for additional results.